Autoship FAQs

• How do I place an Autoship order?

  Simple! When adding an item to your cart, just select the duration from the "Autoship & Save 5%" drop-down on participating products. Then checkout as normal and the items you selected for Autoship will be put on Autoship for you.

• What payment methods to you accept for Autoship orders?

  At this time, we can only accept credit/debit cards. If you have an Autoship product in your cart, all other payment options will be unavailable (i.e. Paypal, Klarna, etc). Only the credit/debit card option will show.

• Can I update the quantity of a product in my Autoship?

  Yes! Just log in to your account and visit the "Autoship" section of your account. Then, next to the product you want to update the quantity of, click the + or - buttons to add or remove quantity.

• Can I add products to my Autoship?

  Yes! To add products to your autoship, simply navigate to the product you would like to add and click "Add to Subscription". You must be logged in to do this so please make sure you are logged into your account first.

• Can I delete a product from my Autoship?

  Yes! Just log in to your account and visit the "Autoship" section of your account. Then, next to the product you want to delete, click the trash can icon. On the popup, click the "Yes" button.

• Can I update the frequency? Say from every 2 weeks to every 4 weeks?

  Yes! Just log in to your account and visit the "Autoship" section of your account. Then, next to "Frequency" on the product you'd like to change, click on the link. In the popup, choose a new frequency from the drop down and click submit. Your subscription will now renew with this new frequency. ...

• Can I update the next ship date? Say from December 25th to December 20th?

  Yes! Just log in to your account and visit the "Autoship" section of your account. Then, next to "Ships" on the product you'd like to change, click on the link. In the popup, choose a new date by clicking on the calendar icon and then click submit. Your subscription will now renew on this new dat...

• Can I skip a shipment?

  Yes! Just log in to your account and visit the "Autoship" section of your account. Then on the right hand side, click on the "Manage Subscriptions" dropdown button and select "Skip Shipment". In the popup, choose the amount of shipments you want to skip (up to 5 in a row) and click submit. Your s...

• Can I update my payment method or billing address?

  Yes! Just log in to your account and visit the "Autoship" section of your account. Then on the bottom of the autoship screen, click on the "Edit Payment Method / Billing Address" button. To add a new credit/debit card: In the dropdown on the top of the popup, click on "Use new card...". Fill in ...

• Can I update my shipping address?

  Yes! Just log in to your account and visit the "Autoship" section of your account. Then on the bottom right of the autoship screen, click on the "Edit Shipping Address" button. In the dropdown on the top of the popup, click on "Use new card...". Fill in the form with your new address and hit save...

• Can I cancel my Autoship?

  Yes! Just log in to your account and visit the "Autoship" section of your account. Then on the right hand side of the subscription page, click the "Manage Subscriptions" button and select "Cancel Subscription". On the pop up, select "Yes" and your autoship subscription will be canceled. If you ne...

• Can I use coupons or store credit towards Autoship orders?

  You can only use a coupon or your store credit on your initial Autoship order. Subsequent Autoship orders that renew will only be given the 5% off discount for Autoship orders. You can use your store credit that is generated for each Autoship order on a future one-time purchase.