Welcome to Our Help Site :-)

• If I have a question, how can I contact LL Medico?
• Can you send me a catalog?
• Do you allow orders to be picked-up?

• Can you help me with ordering? I'm having trouble.
• What forms of payment do you accept?
• Do you accept FSA & HSA cards?

• How much is shipping?
• Is shipping really free?
• How long does it take to get my order?
• Do you ship discreetly?
• How do I track my order?
• Do you ship to HI/AK, US territories or APO/FPO addresses?
• Do you ship to PO Boxes?

See all articles in Shipping FAQs →

• Do you accept returns?
• How much do I have to pay to return an item?
• Is there a restocking fee?
• What is your return address?

• How do I place an Autoship order?
• What payment methods to you accept for Autoship orders?
• Can I update the quantity of a product in my Autoship?
• Can I add products to my Autoship?
• Can I delete a product from my Autoship?
• Can I update the frequency? Say from every 2 weeks to every 4 weeks?
• Why has the price of an item in my Autoship changed?

See all articles in Autoship FAQs →

• Do you offer samples on any of your products?
• How do I know which size to buy?

• What is our loyalty program?
• How do I join your loyalty program?
• How do I earn rewards?
• How do I check my reward balance?
• How do I redeem rewards?
• Do my rewards expire?
• What are the rules and regulations?

• Are FSA and HSA eligible items also eligible for reimbursement under a Health Reimbursement Account (HRA) plan?
• What is a Flexible Spending Account (FSA)?
• What is a Health Savings Account (HSA)?
• What items are FSA and HSA eligible on LLMedico.com?
• How Do I Use My FSA or HSA Dollars?
• How do I pay for FSA and HSA eligible items on LLMedico.com?
• What happens to my money if I don't use all of my HSA dollars?