Shipping FAQs

  • How much is shipping?

    All orders ship free! No minimum, no kidding! (Only applies to US)
  • Is shipping really free?

    Sure is! Everything on LLMedico.com ships FREE in 1-3 business days. Some exclusions do apply (i.e. certain products, weather delays, unforeseen out-of-stock delays, etc.). We apologize in advance if your order does get to you in 3 days. Please contact us for further details.
  • How long does it take to get my order?

    Orders placed before 3PM (Eastern) Mon-Fri will usually ship the same day. It usually only takes 1-3 business days to receive your order! Sometimes orders (or part of orders) will take longer due to stock issues at the warehouse nearest to you.
  • Do you ship discreetly?

    We try our best to ship all orders discreetly in plain packaging or plain brown boxes. For adult diaper cases, we do sometimes ship in the manufacturers box, but cover all branding with brown packing tape. This isn't guaranteed though. For orders to business addresses, your order might come in th...
  • How do I track my order?

    We'll send you a tracking email to once your order is shipped and we have the tracking information, or you can check in the Orders section of your account (https://www.llmedico.com/account.php?action=order_status). You can also give us a call, and we'll be happy to provide tracking for your order.
  • Do you ship to HI/AK, US territories or APO/FPO addresses?

    We do for a lot of items. If you have items in your cart that we can't ship, you will see the message "Unfortunately one or more items in your cart can't be shipped to your location." under shipping methods.
  • Do you ship to PO Boxes?

    Sorry, but at this time we do not. ** Some exceptions can be made for very small items/orders. **
  • How do you ship your orders?

    We use UPS, FedEx & USPS for most of our orders but also use smaller regional carriers (Lasership, Ontrac, and GSO) for some orders. The carrier we use for your order depends on the items and your location. If you require a specific carrier, we can usually make accommodations.
  • Do you ship internationally?

    We do for some smaller items (cloth diapers, plastic pants mostly). If you have an item in your cart that we don't ship internationally, you will see the message "Unfortunately one or more items in your cart can't be shipped to your location." under shipping methods.
  • What happens if my package gets lost or stolen?

    Lost or stolen shipments (USA only)  LL Medico is not liable for any lost shipments or shipments that occurred due to customer error. Please make certain all customer related information, such as address, is entered correctly upon placing the order. In the event that an order has not been rece...