Shipping FAQs
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All orders ship free! (Only applies to US lower 48). We charge $14.95 for orders shipping to Hawaii, Alaska, and US Territories. International shipping charges can be found on the checkout page.
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Sure is! Everything on LLMedico.com ships FREE in 1-3 business days. Some exclusions do apply (i.e. certain products, weather delays, unforeseen out-of-stock delays, etc.). We apologize in advance if your order does get to you in 3 days. Please contact us for further details.
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How long does it take to get my order?
Orders placed before 3PM (Eastern) Mon-Fri will usually ship the same day. It usually only takes 1-3 business days to receive your order! Sometimes orders (or part of orders) will take longer due to stock issues at the warehouse nearest to you. -
We try our best to ship all orders discreetly in plain packaging or plain brown boxes. For adult diaper cases, we do usually ship in the manufacturers box which can sometimes contain identifying markers (brand names, product names, etc).
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We'll send you a tracking email to once your order is shipped and we have the tracking information, or you can check in the Orders section of your account. You can also give us a call, and we'll be happy to provide tracking for your order.
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Do you ship to HI/AK, US territories or APO/FPO addresses?
We do for a lot of items and there is also a higher cost for goods and shipping for us. So, to place an order, please call us at 855-422-4556 or email us at support@llmedico.com and we can provide you with a quote. -
Sorry, but at this time we do not. ** Some exceptions can be made for very small items/orders. **
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We use UPS, FedEx & USPS for most of our orders but also use smaller regional carriers (Lasership, Ontrac, and GSO) for some orders. The carrier we use for your order depends on the items and your location. If you require a specific carrier, we can usually make accommodations.
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We do for some smaller items (cloth diapers, plastic pants mostly). If you have an item in your cart that we don't ship internationally, you will see the message "Unfortunately one or more items in your cart can't be shipped to your location." under shipping methods.
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What happens if my package gets lost or stolen?
Lost or stolen shipments (USA only) LL Medico is not liable for any lost shipments or shipments that occurred due to customer error. Please make certain all customer related information, such as address, is entered correctly upon placing the order. In the event that an order has not been rece...